2020 Annual Conference and Apex Awards

Fri 7th Aug 2020 to Sun 9th Aug 2020 at Rydges Lakeland Resort Queenstown

Our 2020 Conference and APEX awards will be held at the Rydges Lakeview Resort, Queenstown from the 17th to 19th April, 2020. The APEX awards will celebrate excellence of service companies and suppliers through the 2018 year. We will also have our special awards for Apprentice of the Year and Outstanding contribution to the service industry.

The registration form along with the room booking form; and initial programme will be uploaded shortly and will be found on the right. The programme is indicative of times and workshops. Once the workshop presenters have finalised their presentation, the programme will be updated.


Some activity ideas

Wine Tours:

https://www.queenstownwinetrail.co.nz/,  or




Real Journeys (Various activities including TSS Earnslaw and Shotover Jet):



Time to celebrate excellence for 2019 at the APEX Awards at the 2020 Conference.

It is time to nominate service providers or suppliers of your choice that you feel are deserving of consideration for an award, because of the outstanding nature of their performance and/or support in 2019.

Awards are open to all service companies and suppliers to our industry, irrespective of whether the individual is an ETA member or not. The special awards are open ALL in the industry, irrespective of whether the individual is an ETA member or not.

All finalists will be advised before the event, so that they can be present at the Conference being held from 17 April to 19 April 2020, at which time the awards will be presented to the winners.

Categories are:

For Servicing Excellence

For Supplier Excellence

  1. Consumer Electronic Products, incl. Communications and Computers
  1. Consumer Electronic Products, incl. Communications and Computers
  1. Domestic Appliances and Installations  (Whiteware and Heatpumps)
  1. Domestic Appliances and Installations  (Whiteware and Heatpumps)
  1. Portable Appliances
  1. Portable Appliances

Special Awards

Special Category A - Outstanding Contribution to the Service Industry

This award is open to all industry personnel, whether employed in the service sector, the supplier sector, or indeed any other.

This is your opportunity to acknowledge individuals that have provided outstanding customer care and service to you or your clients.

Special Category B - Apprentice of the year

This award is open to all industry apprentices currently undergoing training or who have completed their training in 2019, and who have or had a training agreement registered with Skills.

Special Category C – Training Employer of the year

This award is open to all employers of industry apprentices eligible for nomination under Special Category B above. These nominations will be accepted directly from Skills based on their Registered Training Workplace process, and will be awarded in Queenstown.


Complete one or more nomination forms. We can only acknowledge the best in each category by receiving enough nominations for those companies or individuals that enhance our industry.


  1. If, in the judges’ opinion, none of the nominees in a given category achieve an adequately high standard, or if there are insufficient nominees, the ETA reserves the right not to issue an award for that category.
  2. You may only nominate one company and/or individual in each category.
  3. Each nomination form that you send in must be completed in full. Incomplete nominations will not be considered. (make copies if you need more than one nomination form).

We must recieve nominations no later than 20 February 2020.

Voting for service excellence will close 5 March 2020.

Send to:

Apex Awards,

P.O.Box 251098, Pakuranga,2140



Fax to (09) 355 0360,


email to admin@eta.org.nz


Once we have received the nomination forms, the following will apply.

  1. The names of the nominees will be posted on to the ETA website under the respective categories.
  2. If there are less than two nominations by 20 February 2020, the category may be withdrawn and no award be made. The ETA Board will make this decision.
  3. Voting will then take place by email as follows:
    1. Only retailers, suppliers, importers and distributors may vote for the Service Excellence nominees
    2. Only retailers and service companies may vote for the Supplier Excellence awards
    3. Anybody may vote for the two special category awards

Remember, you may only place one vote per person or organisation in each category. You may place a vote for any or all of the categories.

Votes must be sent to vote@eta.org.nz

  1. Voting will close on 5 March 2020.
  2. The winner in each category will be the person or organisation selected by independent panel.
  3. Awards will be presented at the APEX awards dinner on Saturday night – 18 April 2020.
Show your support for those people or organisations that enhance our industry.

Award Nominations

Service Excellence Awards
Appliances (Whiteware) - Service
Hillcrest Electronic Servicing Nominated
D&L Appliance Services Nominated
Coastal Electronics Limited Nominated
Gabites Appliance Services Nominated
Consumer Electronic Products - Service
Searle Electronics Nominated
Hillcrest Electronic Servicing Nominated
Portable Appliances - Service
Searle Eelectronics Nominated
Supplier Excellence Awards
Appliances (Whiteware) - Supplier
Samsung New Zealand Nominated
LG Electronics Nominated
Panasonic Nominated
Beko Nominated
Consumer Electronic Products - Supplier
Samsung New Zealand Nominated
Panasonic Nominated
LG Electronics Nominated
Portable Appliances - Supplier
Sunbeam New Zealand Nominated
Breville Nominated
Special Category Awards
Apprentice of the Year - Service
Levi Linton Scripps Electrical Nominated
Outstanding Contribution to the Service Industry
Andrew Ralph Smith Panasonic NZ Nominated

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